20Call Center Agent Jobs – True North Consult Limited Uganda


Job Title:      Call Center Agent (20 No Experience Jobs)

Organisation: True North Consult Limited

Duty Station: Kampala, Uganda

Reports to: Call Center Manager

About US:

TrueNorth is an HR Consultancy company which seeks to recruit for its valuable client, a leading provider of sustainable productivity solutions. They would like to recruit for a valuable client.

Key Duties and Responsibilities:  

  • Provide timely and accurate response to all customer complaints and ensure customer satisfaction.
  • Effective handling of customer complaints.
  • Generation and presentation of timely and accurate reports..
  • Acquire and make better use of customer feedback in terms of customer complaints and compliments.
  • Managing relationships with the company’s key clients
  • Sensitize customers about the company products and providing them with proper products information.
  • Explain the company’s product pricing strategy to the customers.

Key Result Areas:

  • Customer Care Service.
  • Creativity and innovation.
  • Generation of Reports.
  • Proper management of clients.
  • Adherence to information safety standards. 

Qualifications, Skills and Experience: 

  • The applicants for the Call Center Agent jobs should hold degrees in Marketing or in a Business Related Course or be students in Second or Third Year
  • Computer literacy skills i.e. proficiency in Windows, Ms Office
  • Excellent communication skills.(Written, Verbal and Listening Skills)
  • Customer care skills
  • Ability to multi-task.
  • Good analytical Skills
  • Good presentation and interpersonal skills.
  • Able to diagnose, analyze and solve problems.
  • Discretion when dealing with confidential information.
  • Professional and ethical with absolute honesty.
  • Ability to manage a team.

How to Apply:

All suitably qualified and interested candidates are encouraged to send updated CVs, cover  letters and copies of education certificates as a single document to:  [email protected] clearly indicating the  job being applied for in the subject of your email.

Deadline: 27th January 2017