4G Capital Collection Agents Jobs

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4G Capital (4th Generation Capital) is a consumer finance providing ethical credit services to those who require it most.
We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.
Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
Our customers are our partners.
We operate in their markets through 6-man micro branches to provide tailored relationship-based services.

Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.We seek to recruit Collection Agents

Responsibilities

  • To manage work queues to ensure all delinquent queues are actioned.
  • Make contact with defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
  • Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
  • Achieve the monthly collection targets.
  • Identify and escalate deceased or disabled customers to collections management for review or collection termination.
  • Perform field visits and submit reports/acti0n plans to recover debt.
  • Work closely with the branches on their bad debt portfolio
  • Other ad hoc tasks as defined by the Collections Manager
Qualifications, Skills & Experience Required.
  • 1-2 years of collections experience
  • A good level of general education – Diploma or related degree qualification
  • Computer literacy
  • Previous experience in retail or financial services will be an added advantage
  • Fluent in English (written and verbal) and Swahili
Competencies Required for this Role.
  • Team Player
  • Detail orientation
  • Self-motivated and pro – active
  • Flexibility and ability to adapt to change
  • Problem solving / solution driven / negotiation
  • Confident
  • Excellent communication skills – articulate and well spoken

How to Apply

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to [email protected]
Application deadline is 18th March 2016.
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