Agro-processor Customer Service Executive Vacancy in Kenya

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Job Description
Job Title: Customer Service Executive
Industry: FMCG

Location: Nairobi
Salary: 35K – 40K
Our client is an agro-processing company that produces and supplies food ingredients such as flour, yeast, icing sugar as well as animal feeds.
They seek to hire a customer care executive to be the point of contact between the company and the customers.

Key Responsibilities
• Consult with customers about their product or service needs or their wants
• Analyze what the customer says they want and need then tailor it to what the company offers
• Troubleshoot products and services to best fit their needs and expectations
• Receive customer calls of requests for products and services
• Investigate what products the customer will need
• Be the liaison between Sales reps and the customer
• Ensuring customers are aware of new products or changes in price of products
• Liaising with Sales team in collection and credit control
Qualifications & Experience
• Minimum of a diploma in any field
• Minimum 2 years experience in customer service
• Strong interpersonal and communication skills
• Experience managing customer database
• Proactive and team player

How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service Executive) to [email protected] before 19th October, 2015.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing

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