Alternate Doors Several Job Vacancies

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At Alternate Doors we pride ourselves on ensuring both the Employers and the job seekers get what they want in the most professional and efficient manner. ( HASSLE-FREE). As a client(Employer), we believe in ensuring we understand your business and your needs so that we can get the best candidates available for

Marketing Intern

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Sales / Marketing

Responsibilities for the Marketing Internship

  • Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities
  • Plan, coordinate and execute marketing events
  • Assisting the marketing manager and supporting the marketing team with marketing activities and organizing various projects.
  • Organizing and managing promotional traditional or digital marketing events/ activities/ exhibitions, booking venues and attending them to facilitate their required success
  • Collation, coordinating, ordering marketing materials and the production and delivery of a wide range of marketing materials, information and communications to all the complexes in time
  • Scheduling/planning, composing and sending promotional messages to customer database on time
  • Conduct market research, analyse and monitor competitor activities, consumer rating reports/ questionnaires
  • Manage process of sending pertinent information and correct marketing materials to appropriate outlets on request and on time
  • Manage and communicate with various suppliers to encourage trusting relationships and pertinent deliveries are done on time
  • Update all the marketing materials, information on time
  • Routine outlet visits to ensure that all the marketing materials, displays are updated and correct
  • Conduct below the line training when needed
  • Undertake promotions and consultations of Company products whenever they are scheduled
  • Promote awareness on Company products at promotional events and activities
  • Ensure good presentation of all products in all customer outlet
  • Ensure products availability and presence in all stock keeping units
  • Generate and submit reports timely to your supervisor on daily, weekly, and monthly basis as per your marketing activities
  • Any other duties not necessarily mentioned which are in line with the position

Qualifications for the Marketing Internships

  • Degree level education or equivalent with experience of people management.
  • Technical certifications, CIM or equivalent qualification at an advanced level

Account Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND   MBA/MSc/MA
  • Experience2 – 6 years
  • Location Nairobi
  • Job Field Customer Care   ICT / Computer

Responsibilities for the Account Manager Job

  • Customer immersion experience
  • Desktop deployment and planning services.
  • SharePoint deployments and planning services.
  • Internal technical training
  • Deployments and solutions.
  • Study and understand each client’s contracts and get to know KPI/deliverables in order to deliver quality service/products to them.
  • Prospect, qualify, close and manage product sales to deliver value.
  • Develop and maintain a current account plan for each major client detailing their business and IT objectives and their key relationships, our current business with the client, and our plans to grow the business within the account.
  • Build and manage a business pipeline.
  • Understands the applicable technology solution set in order to help lead a successful implementation.
  • Helps develop implementation standards and ensures they are being followed.
  • Manages relationships with clients during the project implementation process.
  • Perform any other duty as assigned by the management.

Requirements for the Account Manager Job

  • Bachelor’s degree in computer science/marketing, business administration or information technology.
    MBA is an added advantage.
  • Relevant MS certification.
  • Minimum of 6 years in software sales. Software implementation / IT project management will be an advantage.
  • Minimum of 2 years experience gathering, documenting and validating requirements in an IT software development environment.
  • Practical experience working with various levels of management required.
    Experienced in the IT industry with technical/software/application development life cycle.
  • Report writing skills.
  • Ability to analyze complex business and technology issues while mapping a prospective client’s solution requirements.
  • Ability to forecast and qualify opportunities, assesses prospect value, and generates new sales.
  • Effective oral and written communication skills.
  • Strong presentation and proposal development skills.
  • Excellent communication and presentation skills.
  • High energy with strong initiative with unquestionable reliability and followthrough, selfdirected and organized.
  • Possess exceptional multitasking skills.

Sales Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience8 years
  • Location Nairobi
  • Job Field Sales / Marketing

Job Purpose/Summary

The Sales Manager plays a pivotal role in achieving the sales targets and eventually generates revenue for the business. The position is responsible for the letting and sales function for our accommodation portfolio and for maintaining as close to 100% Sales and Letting status for the properties. The role requires interaction with universities, potential tenants and close liaison with property operations team.

Responsibilities for the Sales Manager Job

  • Preparing and implementing Sales and Letting Plans that ensure each property achieves 100% occupancy
  • Setting realistic and achievable targets for the sales executives, extracting the best from each sales executive and ensuring that the team delivers the desired results
  • Mapping potential customers and generating leads as well as ensuring that all leads generated by specific marketing campaigns are followed up appropriately and in a timely manner
  • Support onsite staff with open days, sales activities and viewings
  • Preparing periodical reports for all Sales assignments to keep all stakeholders informed of progress on new developments.
  • Keeping up to date with trends for housing that young people want
  • Vetting prospective tenants by collecting references and carrying out credit checks
  • Maintaining necessary data and records for future reference
  • Coordinating mail flow by scheduling and tracking direct mailings to prospects and past clients
  • Supervising other key sales staff

Requirements for the Sales Manager Job

  • A Bachelor’s degree in a relevant field.
  • Business Development experience highly desirable
  • Ability to comprehend P&L, budget reports and written commentary.
  • Professional Sales certification highly desirable.
  • Proven experience in sale of insurance and investment products would be an added advantage
  • Experience of working with people in a face to face customer services/sales environment.
  • 8+ years’ experience in the same capacity or higher highly desirable.
  • Deep understanding of the sales cycle with proven experience in delivering target.

Required skills and key competencies

  • Ability to produce reports and developing relevant policies
  • Leadership and management skills
  • Outstanding attention to detail and observation ability
  • Exceptional communication and interpersonal abilities
  • An outgoing, friendly attitude.
  • Great communication skillsideally faces to face due to the nature of the role.
  • Impeccable attention to detail, problem solving and time management skills.
  • Experience of working with people in a face to face customer services/sales environment.

Health & Safety Manager

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Experience8 years
  • Location Nairobi
  • Job Field Safety and Environment / HSE

Job Purpose

The Health & Safety Manager will be responsible for the review, development, implementation and monitoring of the Company’s Health & Safety management systems, to ensure the safety of staff, tenants, visitors and contractors, in line with current Health and Safety international best practice and associated legislation. The goal is to ensure the workplace/sites meet all legal expectations and actively supports occupational health and safety.

Responsibilities for the Health & Safety Manager Job

  • Review and develop all aspects of the company’s Health and Safety Policy and activity, and enforce policies to establish a culture of Health and Safety
  • Monitor, evaluate and review existing new and upcoming Health and Safety legislation and ensure that the company has systems and procedures in place to meet legal compliance
  • Work proactively with managers and other key staff to establish and maintain a programme of continuous improvement in the management of Health and Safety within their areas of responsibility, which includes regular audits
  • Ensure that rigorous risk assessment and accident management systems are in place, undertake risk assessment processes to identify hazards and ensure appropriate control measures are in place
  • Discuss areas for improvement with relevant staff and/or external bodies and agree appropriate corrective action
  • Liaise with site Health and Safety officers on health surveillance where a risk assessment has identified a need, including carrying out stress risk assessments when requires, and maintain appropriate records
  • Provide staff with comprehensive and relevant information and training on Health and Safety systems and procedures, including advising on equipment purchase and workplace practices
  • Maintain the accident and “near miss” database, investigate accidents or incidents to discover causes and handle workers’ compensation claims
  • Undertake the planning and implementation of fire drills and other evacuation procedures
  • Design and deliver training sessions and presentations on health and safety and accident prevention, including new staff induction and residence managers training
  • Inspect equipment and machinery to observe possible unsafe conditions
  • Maintain a central record of all risk assessments, report on health and safety awareness, issues and statistics.
  • Attend regular update training on Health and Safety legislation and the application of key policies in youth housing and advise the company’s management of key developments and areas for change/improvement.
  • Ensure that appropriate records are maintained in compliance with legal requirements, and that necessary notices are displayed and reviewed.
  • Be the convener of the company’s Health and Safety Committee and actively promote a safe environment throughout the company’s sites

Requirements for the Health & Safety Manager Job

  • A Bachelor’s degree in a relevant field.
  • Professional certification as a Health &Safety practitioner highly desirable.
  • 8+ years’ experience in the same capacity or higher highly desirable.
  • Deep understanding of Occupational Health and Safety regulations/legislations.
  • Experience in organizing and delivering training on Health and Safety.
  • Demonstrate knowledge of, and experience with, laws dealing with government and/or commercial contract administration, particularly contract negotiation, preparation and administration.

Required skills and key competencies

  • Ability to produce reports and developing relevant policies.
  • Ability to discover opportunities for improving conditions and executing various safety programmes.
  • Leadership and management skills
  • Training and capacity development skills
  • Good Knowledge of data analysis and risk assessment
  • Outstanding attention to detail and observation ability.
  • Exceptional communication and interpersonal abilities

Tour Consultant

  • Job TypeFull Time
  • QualificationOND   BA/BSc/HND
  • Experience13 years
  • Location Nairobi
  • Job Field Consultancy   Travels & Tours

Responsibilities for the Tour Consultant Job

  • Coordinate Tours Department and ensure that he department is running smoothly
  • Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
  • Guide Tours Consultants on development of domestic and international packages
  • Sales and Marketing
  • The Tours Manager should bring in new business to the company by preparing packages for prospective clients, visiting/sourcing clients and groups eg. Schools, Church Groups, Corporate groups e.t.c

Tour Bookings

  • Ensure bookings are made through preferred suppliers wherever possible. TheTours Manager must be familiar with all preferred suppliers, and the applicable commission rates.
  • Designing flexible tour packages to meet the needs of different clients;
  • Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stopover points;
  • Helping with passport and immigration issues;
  • Communicating a range of information on itineraries, destinations and culture;
    informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
  • Ensuring that the tour is running smoothly for individual members of the group;

Assist in Group Coordination

  • Developing mechanisms to achieve the client’s/group needs/objectives.
  • Tracking budgets and expenses while Providing activity/statistical summary reports

Hotel Bookings and Activities

  • Liaising with hotels, coach companies, restaurants and other clients;
  • Advising about facilities, such as sights, restaurants and shops, at each destination;

Hotel Transfers

  • Arranging for clients transportation from the airport to the hotel or from one hotel to another both locally and internationally.
  • Car hire for group safaris/individuals

Visa Processing

  • If client is travelling internationally, the Tours Manager is to advice and when agreed upon with the client arranger for visa processing to respective embassies including service fee for each advisory requirement

Requirements for the Tour Consultant Job

  • A qualification in Tour and travel A Degree or a Diploma from a recognised institution
  • Atleast 13 Years experience in a similar role
  • Knowledge of online and Social Media Marketing
  • Knowledge of reservations systemsgranit, amadeus etc

Client Relations Manager

  • Job TypeFull Time
  • QualificationOND   BA/BSc/HND
  • Location Nairobi
  • Job Field Customer Care

Responsibilities for the Client Relations Manager Job

  • Manages escalated client complaints, above and beyond that which the Customer Care team can handle immediately.
  • Develops, tracks and reports key performance measurements on key accounts.
  • Develops and implements process and procedures to improve operational efficiency for key accounts.
  • Oversees cross functional work areas targeted to resolve issues raised by key accounts.
  • Build and maintain relationships with clients and key personnel within our big corporate accounts.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Growing MoM total revenue (and deliveries) in key accounts according to monthly targets.
  • Informing customers about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with Account Managers and Sales Consultants.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively

KPIs

  • Average growth rate of key accounts
  • Retention rate for Corporate Clients
  • Average revenue per key account
  • # of ‘high risk’ clients
  • Customer Satisfaction index
  • Average # contact moments per client

Customer Service Representative

  • Job TypeFull Time
  • QualificationBA/BSc/HND
  • Location Nairobi
  • Job Field Customer Care

This role is key to helping build the Sendy brand and delivering outstanding customer support. We provide a platform for small businesses and individuals to connect with Drivers to move packages, anytime, anywhere. We thrive on delivering top of the market customer experience and we’re looking for a customer service representative to help deliver on our vision and mission.

Responsibilities for the Customer Service Representative Job

  • Manage all customer concerns during the shift.
  • Tame upset customers and convert them to passionate brand ambassadors.
  • Work with the Operations team to ensure all deliveries are handled with excellent customer experience.
  • Report to the support team on issues faced, lessons learned, customer demands and delivery metrics.
  • Inform customers of current promotions or special sales.
  • Monitor social media platforms and respond to all queries within minutes.
  • Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller.
  • Remain professional and courteous with customers at all times.
  • Proactively Identify and assess customers’ needs to achieve satisfaction.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • Actively participate in formulation of our customer experience strategy.

Qualifications for the Customer Service Representative Job

  • Bachelor’s degree.
  • Excellent computer skills.
  • Ability to communicate at all levels with customers by phone, live chat, social media channels, and email.
  • Proactive.
  • Must be available to work occasional nights, holidays and weekends.
  • Comfortable operating in a fast paced, deadline driven environment.
  • Proven customer support experience or experience as a customer service representative.
  • Expert multitasker.
  • Active listener and confidence over the phone.
  • Can troubleshoot / problem solve without getting others involved.
  • Customer orientation and ability to adapt and respond to different types of customer personalities

 

How to Apply

If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to [email protected] . We do not charge any fee for receiving your CV in our database nor for interviewing.Only candidates short-listed for interview will be contacted.For unsolicited applications,please send your CV to [email protected]

 

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