Enterprise Banker Jobs at Barclays Bank, Kenya
About Barclays Africa
Barclays Africa encompasses Barclays Global Retail Banking, Business Banking, Corporate Banking, and Barclaycard operations in 10 countries organised in four geographic areas: North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its 2.8m customers through a network of 573 branches and service centres providing a variety of traditional financial products including retail mortgages, current and deposit accounts, commercial lending, unsecured lending, credit cards, treasury and investments.
Enterprise Banker Job Purpose in Kenya
To manage and sustain a portfolio of Business Banking – Enterprise customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk assessments and managing consistency and quality of operational service within own portfolio.
The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Accountability: Sales and Service: – 70%
Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets as per current PD template.
Consult customer owners/managers on financial/credit issues and general business practice/ideas.
Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
Deal with, and find resolutions for, customer complaints.
Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
Monitor and ensure adherence to risk service standards.
Accountability: Business Management: – 25%
Research, create and follow up on a target list for potential new business.
Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information.
Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
Adhere to procedures and guidelines within the BB RMCD.
Accountability: Staff Management: – 5%
Day-to-day co-ordination of Business Banking customer management within the branch in provision of consistent service quality and risk.
Technical skills / Competencies
Meeting customers needs
Working with others
Skills required to undertake the role:
Leadership and team skills
Knowledge of the bank’s products, services and policies required to undertake the role:
The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
For Complex products, a good knowledge will be required sufficient to:-
Recognize the changing needs of the customer.
Identify products/service that best satisfies customer need.
Introduce the product/service.
Co-ordinate the introduction of the relevant Group product specialist.
Deal with customers directly as required.
A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge, Expertise and Experience for Enterprise Banker Jobs in Kenya
Business degree preferred
Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:
Risk assessment and management
Presentation, influencing and negotiating
How to Apply
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