Britam Kenya Jobs.Business Process Analyst – 3 Months Contract (Renewable)



Job purpose:

The role holders (3 vacancies) will review and document Britam’s existing business processes, analyse and identify process deficiencies then subsequently lead a cross functional team in redesigning the business processes in full alignment to the digital transformation strategy.

Key responsibilities:

  • Review, understand and internalize existing business processes
  • Review, understand and internalize group strategy together with the proposed IT Projects
  • Revalidate IT projects future state process maps against group strategy
  • Develop detailed Microsoft Visio process flow diagrams for all future state processes
  • Develop detailed operational procedure documents/manuals for all future state processes Perform detailed workload analysis for each of the documented processes into a comprehensive process register, detailing each of the processes together with the number of Full Time Employees (FTEs) required to effectively and efficiently run the end to end (E2E) process
  • Perform Activity Based Costing (ABC) for each of the E2E processes culminating in a comprehensive process cost model for ALL processes
  • Participate in requirements elicitation and documentation for the new 2017 projects



  • Strong commoral and written communication skills
  • Ability to produce process documentation to international standards
  • High attention to detail
  • Strong advocacy skills


Knowledge, experience and qualifications required:

  • Bachelors degree from an accredited university
  • Certification in Business Process Management, Business Analysis or Lean/Six-Sigma is an added advantage
  • At least 3-5 years’ experience as a Business Analyst, on large and complex projects
  • Strong skills in Process Mapping and Business Process Reengineering
  • Strong analytical skills with a demonstrated ability to extensively analyse business processes and workflows
  • Experience facilitating workshops and focus groups
  • Strong business/client engagement skills
  • Experience in developing business requirements
  • Experience in developing instructional and procedural documentation and presentations
  • High level of competence with MS Office and MS Visio
  • 3 Months Contract (Renewable)


Closing Date:

Sunday, January 15, 2017

Key Skills/Specialization:

Bachelors degree from an accredited university. Certification in Business Process Management; Business Analysis or Lean/Six-Sigma is an added advantage


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