British Council Job Vacancy in Kenya,September 2015 : Customer Service Assistant

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To support the delivery of high quality customer service across all British Council Kenya activity

Main Duties and Responsibilities (All will be in line with our Equal Opportunities & Diversity, Child Protection and other overarching corporate policies)

Provision of front of house services: Manning of Front desk during office hours, attend to Clients inquiries and registration needs
Collection of income at the Front of House: Timely postings and submission of reports and cash, Zero mispostings on income collection, Accurate Capture of Customer details
Switchboard management and Phone duties: Handling and responding to phone inquires from the main British Council access lines
Examinations and Training support: Assist exam candidates through registration processes, handling of online registration backend processes, updates and provision of current exam rates
Maintaining of Front of House: Ensure front of house information materials are up to date
Events Management: Provide support in managing events and programme activities
Implementation of Equality, Diversity and Inclusion: EDI Ensuring EDI standards are met in Front Of House , Be an active member in the EDI country team

Special requirements of the job

Some after office and unsocial hours

Qualifications and Experience

Relevant college or university qualifications
Proven experience of dealing with internal/external clients/customers face to face/ Front of House
Experience of back office – Customer email response management

How to Apply

Submit your CV and Application online : Click Here

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