Business Analyst Job in Kenya


Position: IT Business Analyst
Kes 50,000 gross
Job Duties and Responsibilities  
Support activities:
  • Work independently and proactively to manage customer issues and to ensure a positive customer experience
  • Manage issue escalation and resource scheduling
Customer Management

  • Maintain customer communication, and regularly update Implementation managers
  • Manage customer expectations regarding issue priority, resolution time and workaround acceptance
  • Proactively communicate with customers to ensure a positive customer experience
Diagnostic and Problem Solving Skills
  • Have a problem solving approach to understanding the customer’s business and translating them to solutions within the software.
  • Be resourceful in leveraging internal knowledgebase, technical resources and knowledge from seniors when implementing solutions
  • Conduct detailed technical diagnostics of customer software issues
Internal Documentation
  • Accurately document all customer interactions related to a implementations and software support for future reference and knowledge transfer
  • Must have at least 2-3 years Technical/Finance work experience
  • Working knowledge of accounting or financial applications is an asset
  • An Accounting/Finance degree or diploma together with Technical Diplomas
  • Accounting experience is a definite asset
  • Must have understanding of Microsoft SQL Server and database systems
  • Experience with virtualization VMware, Hyper-V technology is an asset
  • Superior communication and presentation skills
  • Strong organizational ability is required as the candidate will be required to manage multiple projects concurrently
  • Must have strong problem solving skills to diagnose and logically resolve customer problems using experience, good judgment, and acquired knowledge of the Software
  • Willingness to take on non-routine special assignments
  • Must be comfortable working in a project environment interacting with senior level executives including CFOs, VPs and other line finance staff
  • Comprehension of financial concepts/ terminology is required


   How to Apply


  Send your CV, detailed cover letter, to [email protected]  using the subject line IT Business Analyst.
Kindly state your current and expected salary.