Call Center Reporting Analyst Job-September 2015


Reporting Analyst

Position Summary: The reporting analyst will ensure that all defined business reports are sent out in a timely manner.

Duties and Responsibilities:

  • Ensure Timely preparation of daily, weekly, monthly, quarterly and yearly client reports across all lines of business
  • Design of new report templates as requested by managers
  • Perform Ad-Hoc statistical compilation and reporting as requested within the required timeframe
  • Coordinate and educate team members on new reporting standards
  • Lead efforts to improve service level within the organization by providing explanations and necessary directions to team.
  • Analyze data and develop written management reports
  • Develop and implement of new data collection, data validation and data quality operating procedures
  • Design and development of databases in line with the business’ best practices
  • Assist in automation of company reports across the business
  • Ensure accurate, complete and secure storage of data in company databases
  • Collate, consolidate, validate and maintain a consistent storage of data captured in trackers across the company
  • Validation of forecast as requested by the management on a timely basis

Qualifications and Experience:

  • Management reporting experience
  • Experience in dynamic database design and maintenance
  • Experience in statistical software packages such as SPSS, SAS, R etc
  • Experience in data manipulation techniques such as data exploration, cleaning and importation
  • Strong reporting, Excel, SQL, and database background required
  • Experience with ecommerce, Web Analytics, and/or Call Center Operations is a plus

Knowledge and Skills:

  • Analytical mindset
  • Must be good in figures.
  • Excellent IT skills
  • Integrity
  • Attention to details
  • Good Communication skills
  • Problem solving skills
  • Report writing skills
  • Proficient in Excel
  • Proficient in database skills
  • Ability to prioritize and organize effectively
  • Ability to manage mutiple projects
  • Ability to use personal computer and software applications such as Microsoft Office Suite, Visio, etc.
  • Ability to analyze key performance indicators/metrics

How to Apply

Qualified and interested candidates to send in their resumes to [email protected] clearly indicating the position on the subject line by Friday, 18th September 2015