Call Centre Jobs in Kenya ,Over 47 vacancies for Certificate and Diploma Courses



Our Client is currently recruiting Call Centre agents, in all 47 counties in Kenya.

Responsibilities for the Call Centre Agent Jobs in Kenya

  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; forwarding requests.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities. Education and Experience
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

Key Competencies for the Call Centre Agent Jobs in Kenya

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Adaptability
  • Team work
  • Stress tolerance

In your application mention the county you would like to work in.

How To Apply

If you feel you fit this role,please use this link to apply-