Capacity & Data Analyst Jobs. Kilimall


Capacity & Data Analyst Jobs at Kilimall

Reporting To:Customer Service Director
Department:Customer Service

Responsibilities for the Capacity & Data Analyst Job

  • Responsible for setting up capacity and data system;
  • Responsible for the incoming contacts forecast and the shift arrangement;
  • Responsible for pull data and make CS report;
  • Identify key issues and facilitate process improvement;
  • Participation in the development and modification of performance appraisal, analysis the KPI of every skill.

Capacity & Data Analyst Job Requirements

  • Bachelor degree or above, majoring in mathematics / statistics;
  • Fluent in English;
  • Good communication and judgment ability, oral and written expression fluent, unobstructed;
  • As least 3 years working experience;
  • Proficiency in office softwares and the data analysis software like access, excel, database etc., proficiency in SQL;
  • Have a good sense of service, work at the practical, serious, proactive, and able to withstand greater work pressure


How to Apply

Send in your CV to [email protected] with subject title: Capacity &Data Analyst Officer by 14th October, 2016 1700hrs