CBA Job Vacancy : Branch Operations Manager

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Branch Operations Manager Job at Commercial Bank Of Africa
Department: Branch Operations
Reports To: Direct -Branch Retail Manager/ Indirect -Senior
Operations Manager
Branch Operations Manager Job Purpose Statement
To organize, co-ordinate, manage and control activities in the branch so as to ensure of service is expeditious, accurate and efficient and that transactions are cost effective and profitable to the bank.

Key Responsibilities

  • Effectively manage Branch Operations.
  • Minimization of exposures to and impact of operational risks inherent in Branch Operations.
  • fraud management and application of internal controls to effectively control for maximum productivity of the teller line.
  • Application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment.

Competence Requirements

  • Leadership to nurture and sustain employee satisfaction, manage changes and develop employees to their full potential.
  • Performance Management to optimise employee productivity
  • Organisation development to effectively structure the Branch operations functions for optimal performance
  • Knowledge and experience in modern branch operations practices in medium to large banks to provide guidance on quality improvements and operational changes
  • Interpersonal skills to effectively communicate with and manage customer expectations
  • (internal and external), and other stakeholders who impact performance.
  • Quality orientation to effectively perform or guide performance of Branch operations activities/tasks in a manner that consistently produce high quality of service.
  • Knowledge and effective application of all relevant banking policies, processes, procedures control guidelines to consistently achieve required compliance standards or Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
  • Excellent oral and written communication skills
  • Planning and organizing skills for effectiveness in coordinating all branch operations on a daily basis.

Qualifications/Experience/Requirements for Branch Operations Manager Job

  • University Degree – Upper second or equivalent
  • Working knowledge of MS Office programs.
  • At least 5 years banking experience 2 of which must be in a supervisory position.

How to Apply

Click here to apply

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