CDL Human Resource Job Vacancy : Contact Center Agent

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CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

The Role: To answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
 

Responsibilities

  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Skills & Qualifications

  • Degree or equivalent in a business field
  • Banking background highly preferred
  • Male candidates are encourage to apply
  • Eloquent in Speech
  • Very Good Communication Skills.
  • Between the ages of 23-27
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes

 

How to Apply

Qualified persons to apply at [email protected] stating current and expected salary.

Only shortlisted candidates will be contacted

 

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