Head of Physical Distribution & Risk Management Job in Nairobi, Kenya
Manage the PBB Customer Channels structure which includes:
Customer Contact Centre
PBB sales through the branch network Service
PBB Risk Management
Optimise the productivity of existing Channels.
Facilitate strategy formulation and execution for the Customer Channels.
Research new business initiatives for the Customer Channels.
Understand the Cost Models and service differentiation variables for each channel in the bank.
Influence re-usable components, business models for replication in country (i.e. Pricing, Marketing models for country)
Ensure commercial and operational readiness of new channel initiatives.
Enable the implementation of Customer Channel strategies and manage towards KPI’s.
Oversee the major Distributional projects into the Local Market.
People development and talent retention strategy and execution
Represent Distribution in industry forums like Banking Associations and other International Forums surrounding distribution initiatives.
Drive migration of customers to lower cost channels.
Develop and implement retention strategies for all segments within PBB.
Strategy Planning and Execution (20%)
Take ownership of Distribution initiatives which involve strategy formulation and market position aligned to Customer Value Propositions, Product and Segment areas;
Assume ownership on Distribution strategic initiatives that will be aligned to PBB Africa strategy on multi-channel architecture, integration of all channels and migrating of low-value adding transactions from branches to the self-service banking channels ;
Assume ownership of Distribution’s strategic initiatives that will focus on increasing effectiveness in the transaction mix of Self Service Channels transactions.
New business introduction and commercialization (25%)
Develop business cases and take ownership of new service models for the Distribution focusing on:
Increased customer convenience;
Cost minimization strategies;
New revenue generation; and
Achieving operational efficiencies.
Country Leadership and transformation (20%)
Establish a management and communications structure.
Develop an operational structure for Country/ Business to execute all Distribution deliverables;
Develop and maintain an effective communications structure within the county to manage and lead transformation and operational actions
In Industry forum representation (5%)
Assume leadership of industry forum initiatives,
Ensure that all compliance and regulatory issues raised at industry forums are integrated into the planning and addressed
Financial management (20%)
Budgeting – Inputs to departmental budgets are submitted on a timely manner.
Budgeting – Departmental financial targets are monitored and managed monthly, with reporting on variances against set targets.
Develop action plans for corrective action in all incidents of negative variance.
Channel financial performance reviews.
Business performance analytics.
Business processes (10%)
Ensure that all processes for transactions management, incident management, problem management and change management are drawn up and updated in a timely manner and adhered to.
Ensure that all processes for effective asset management are drawn up, timely updated and adhered to.
Ensure that all people management, operational risk management, and customer service management processes are drawn up and adhered to.
Preferred Qualification and Experience for Risk Management Head Job
- Relevant Degree from a recognised University
- A post graduate business or management qualification.
- Professional qualifications in banking
- At least 8 years experience in the banking industry.
- 4 of which must have been in a senior management role.
- Knowledge/Technical Skills/Expertise
- Business/ Technical Knowledge
- Consulting skills
- Financial Management
- People Management
- Retail Banking knowledge
- Technical acumen
- Risk Management
How to Apply
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