CFC Stanbic Bank Job


Service Desk Support Delivery Officer Job at CFC Stanbic Bank

Job Purpose

  • To provide first level user support across all Stanbic assigned applications and peripherals at both Branch and Head Office levels.
  • In addition to Peripherals Systems Support, the resource will monitor performance of applications/peripheral systems and escalate high impact issues to the Team Leader.

Desk Support Delivery Job Key Responsibilities/Accountabilities

  • Provide first level support to all users at branch and Head Office
  • Review fault/incident logs to ascertain and address all infrastructure related issues
  • Provide afterhours support in line with Service Level Agreements to ensure customer satisfaction
  • Ensure all faults/incidents are resolved within agreed SLAs and escalate all faults/incidents to Team Leader
  • Installation, support and maintenance of peripheral systems as directed by Team Leader
  • Conduct periodic checks on the installed applications/peripheral systems and produce reports as directed
  • Implement changes as directed by Team Leader
  • Participate in project implementation as assigned
  • Provide Identify shortcomings on the application systems and provide solutions to improve or rectify them according to business requirements

Preferred Qualification and Experience for Desk Support Delivery Job

  • At least one year experience in any of the following areas: Service Desk support Role, Technical support, Systems Administration, 1st level
  • Applications support, Systems Analysis
  • Banking/financial industry experience would be an added advantage

Knowledge/Technical Skills/Expertise

  • Bachelor of Science degree in Computer Science, Information Technology/Systems or related field
  • Certification in IT qualification would be an added advantage
  • Strong problem solving skills
  • Technically competent with knowledge of systems management, development and implementation methods and Applications Support.


   How to Apply

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