Chai Sacco Branch Managers Jobs-September 2015


Chai SACCO Society Ltd is a leading deposit taking Savings and Credit Co-operative Society Ltd with nationwide membership.

The SACCO has two fully pledged branches in Nairobi and Litein, and a marketing Office in Mombasa.

We are looking for self-driven and results-oriented persons to fill the following positions:-

Job Title: Branch Managers

Department: Branch Operations

Position reports to: Head of Branch Operations

Position Supervises

  • Branch Operations Officer
  • Branch Treasury Accountant
  • Branch Assistant Accountant
  • Loans/Credit Officer
  • Records Officer
  • Marketing Officer

Purpose of the Job: Ensure continuous development and effective management of products, services with a view to achieving set goals and objectives of the Society at the Branch Level

Main Duties and Responsibilities

The duties and responsibilities are as follows;

Managerial Roles and Responsibilities

  • Oversee operations in the branch and ensuring branch compliance with operational guidelines and procedures.
  • Ensure proper and efficient management of branch treasury.
  • Ensure proper handling of cash in transit to and from the branch.
  • Supervision and monitoring of staff at the branch level.
  • Oversee performance management of staff at the branch level
  • Facilitate loan approval, disbursement and monitoring the recovery.
  • Foster customer relations and safeguarding the organization’s corporate image.
  • Monitor and approve payments in accordance with approved budgets and authorized expenditure.
  • Ensure preparation of accurate monthly reports and any other report if and when required.
  • Adequate implementation of internal controls to safeguard the members funds, property and assets of the Society.
  • Facilitate marketing of the Society’s products and services at branch level.
  • Implement and sustain branch strategies for growth in line with the Society’s strategies and set targets.
  • Authorize and approve transactions, and other services within the delegated authority and countersigned by another authorised officer when necessary.
  • Implement control mechanism that will ensure operations in the Branch are in accordance with basic operational risk principles, and department manuals.
  • Operational Roles and Responsibilities
  • Communicating with appropriate management and staff personnel as well as providing periodic reports
  • Ensures that the branch is properly staffed and that the employee is trained to meet customer service needs as well as sales objectives.
  • Provides for the proper security, maintenance, and cleanliness of the branch
  • Be accountable for customer service, sales performance and the general image of the Society at the branch level.
  • Reviews employee performance throughout the probationary period and on a annual basis thereafter
  • Continually review and measure team activities against performance targets.
  • Provides periodic reports to the Branch Operations Manager and other groups as required.
  • Perform any other duties as may be assigned from time to time

Key Result Areas:

The accountability areas are as follows

  • Increased market share
  • Improve and sustain high standards of customer service
  • Achievement of targets
  • Increased awareness of the Sacco’s products and services
  • Timely resolution of customer service complaints
  • Efficient customer marketing strategies
  • Effective cost control
  • Proficient interpersonal relations, communicative, and sales skills;
  • Demonstrated management and supervisory skills sufficient to manage
  • Commercial lending authority;
  • A thorough knowledge of the features and benefits of all Sacco products and services;
  • A working knowledge of Sacco operating policies and procedures;
  • visual and auditory skills;

Knowledge and Skills Required:

The jobholder must possess;

  • A bachelors degree in business Administration, Finance or Marketing or equivalent;
  • A minimum of five years work experience in a similar set up
  • Membership in a professional body
  • Must be computer literate
  • Strong interpersonal skills with excellent communications and presentation skills.
  • Ability to focus and execute on defined projects, with the potential to grow the business

How to Apply

Interested candidates who meet the set criteria may submit their applications with a detailed CV, copies of their certificates & national ID, and names and contacts of three referees, expected remuneration and daytime telephone contacts in a cleared marked envelope “APPLICATION FOR ……” to: The Chief Executive Officer,
Chai SACCO Society Ltd,
KTDA Plaza, 4th Floor,
P.O. Box 278-00200,
Nairobi. Application deadline: Wednesday, 23rd September 2015. Only short-listed candidates will be contacted. Chai Sacco is an equal opportunity employer.