Current Customer Service Reps Jobs in Kenya

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Customer Service Reps Job At Wisen Group Kenya

Our client, a seller of auto parts, accessories and servicing of vehicles, is recruiting for an experienced Customer Service Representative support to both internal and external customers.

Customer Service Reps Job Responsibilities

  • Increase customer retention by contacting customers in for the following ways but not limited; service and purchase experience, service appointment confirmation, and contacting non-returning customers.
  • Update customer contact information as new information becomes available.
  • Alert service department if changes are made.
  • Answer inbound calls from customers promptly and professionally regarding anything.
  • Attract potential customers by answering product and service questions; suggesting information about other products and services
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

Qualifications For Customer Service Reps Job

  • Exceptional phone etiquette
  • Excellent listening skills
  • Customer service skills
  • Positive attitude
  • Commitment to delivering high level of customer service
  • Well groomed
  • Ability to work on your own or as a team.
  • Minimum 1-year sales and customer service experience.
  • Good communication skills.
  • Certificate/diploma in sales and marketing, customer service
  • Ladies encouraged to apply

Compensation: 15K

Location: Ngong Road

 

   How to Apply

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