Our client is setting the standard for online, mobile and retail excellence in Kenya.
The company draws upon the best practices in both Europe and Africa and its directors utilise their combined experience of over 150 years in the gaming industry to bring you the very best products and services.
The company operates a full online and offline sports betting product portfolio.
Vacancy: Customer Care Representatives
Job Ref.: GCL-289751
Duties and Responsibilities:
- Representing the company in all customer contacts, giving the best service.
- Responsible for ensuring customer satisfaction and managing quality of product and service delivery.
- Listening to the customers’ needs and assisting them making the right choice.
- Communicating with the Customers in a professional manner and maintain relationships with existing and new customers.
- Providing uninterrupted service by:
- Solving the customers’ problems
- Clarify to the customers the company’s Terms and Conditions when it is needed
- Explaining how to use the company’s games and services
- Assisting the customers with on-going marketing campaigns
- Escalate and follow up customer cases when needed
- Preferably College / University graduates
- All candidates must be highly motivated, initiative with a go-getter type of personality.
- Must be adaptable to work in a fast paced environment.
- Must have ability to manage multiple tasks simultaneously, prioritize and work well under pressure.
- Highly developed interpersonal skills and be able to work with clients in accordance to company’s standards.
- Experiences with working in Customer Service is an advantage.
- Fluent communication in English and Kiswahili both reading and writing.
- MUST have a typing speed of 40 words per minute.
How to Apply
- Interested candidates who fully meet the above requirements should send their applications along with a detailed Curriculum Vitae indicating expected salary and their daytime contact, to [email protected] (Subject of the email should be the title of the POSITION APPLIED FOR & THE JOB REF) If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile. Applications NOT MEETING minimum requirements will not be considered.
- Only shortlisted candidates will be contacted Directly contacting the Advertiser / Canvassing will result in immediate Disqualification. NOTE: We do not charge any fees for receiving and reviewing applications or for interviews