Customer Care Internship Onfon Media


Customer Care Internship Jobs at Onfon Media

Onfon is one of the leading service providers in the ICT and Logistics sectors in Eastern Africa, DRC among other countries. We aim to become a Pan Africa VAS leader in provision of corporate and consumer solutions in telecoms, information technology and commerce solutions among others.We are currently looking for high caliber staff to fill the Mechanic for Heavy Commercial Vehicles position.

Responsibilities for a Customer Care Internship

  • Manage large volumes of inbound calls in a timely manner
  • Follow communication ‘scripts’ when handling various enquiries
  • Identify customers needs, clarify information, research every issue with a view to providing solutions and/alternatives
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update existing customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource where necessary
  • Follow up customer calls where required
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Customer Care Internship Requirements

  • At least a diploma in journalism, IT or business related course, or equivalent
  • Proficient in computer applications programs
  • Proficient in spoken English and Kiswahili
  • Strong and good phone, listening and verbal communication skills
  • Familiarity with CRM systems will be an added advantage
  • Good data entry and typing skills
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and effective time management skills
  • Resilience and capable of working long hours


How to Apply

To apply, please forward your current CV to [email protected] quoting the Job Title in the subject line for the position you are applying for.Deadline for submitting applications is: 10th November 2016. Only shortlisted candidates will be contacted.