Customer Care Internships in Kenya,May 2018

Customer Care Internships in Kenya,May 2018


Customer Care Internships in Kenya,May 2018

Caremax Health is a US-Diaspora Health Initiative and your “one-stop-shop out-patient facility” that offers a wide range of services aimed at meeting clients’ needs in a holistic manner. We are seeking to recruit a capable, motivated and resolute professional for the position of Admin Assistant

Job Purpose:

Welcoming patients by greeting and helping them; scheduling appointments; General office Administration and maintain the book of Accounts for the Company

Customer Care Internship Responsibilities

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients’ anxieties; answering patients’ questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Protects patients’ rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Assist in keeping proper books of accounts for the company including Petty cash Management, tax filing & Payment, statutory filing and payments, Debtor & Creditors management and reconciliations.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications for the Customer Care Internship

  • Diploma or degree in business and administration and customer service.
  • CPA II and above
  • Excellent customer care skills and telephone skills.
  • Good communication skills.

How to Apply

Interested candidates should apply before the close of business on Wednesday 9th May 2018.

Send a copy of an up-to-date CV with three referees of which two (2) should be professional [email protected], quoting the job title in the email subject. Only shortlisted candidates will be contacted.

Candidates who fail to follow application instructions will be disqualified automatically.

NB: If shortlisted, bring your original Certificates for inspection during interview.