Customer Care Jobs. Duma Works


Customer Care/ Sales Executive Job At Duma Works

Duma Works is recruiting a Customer Care/Sales Executive for one of our clients: a company that specializes in a variety of supplies to the hospitality industry.

Customer Care/ Sales Executive Job Purpose

  • The Customer Executive is responsible for the continuous attainment of the company’s revenue target in the showroom from our showroom clients.

Customer Care/ Sales Executive Job Responsibilities

  • Being the Customer Care Executive, you are Directly Accountable for;
  • Sales Generation and Conversion.
  • Attend to all our showroom guests.
  • Research, Identify and secure new clients or marketing opportunities either through client visits or email pdf presentations.
  • Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer.
  • Maintain all clients through proactive communication with the client and ensuring that all queries, complains are promptly attended to. Send than you notes after every visit.
  • Acting as a contact between a company and its existing and potential customers.
  • Ensuring Accounts are paid or settled on time and in full by the existing customers.
  • Following up on client orders and escalate any bottle necks being experienced.
  • Ensuring that samples requested for are delivered in a timely manner to the client and follow up to ensure they are returned or paid for as provided for in the policies and procedures
  • Planning and Development
  • Participate in analysis of sales performance for informed management decisions.
  • Advising on forthcoming product developments and discussing special promotions.
  • Initiates and coordinates development of action plans to penetrate new markets.
  • Ensure that all actions are guided by the company’s policies and procedures.
  • Administration and Reporting
  • Prepare and send quotation on the same day they are received.
  • Liaise with the Sales order processor to ensure requisitions are prepared in a timely manner.
  • Liaise with Operations to ensure accurate information on the expected delivery dates is well communicated to the client.
  • Provide on-the-job training to new customer care employees.
  • Perform other related duties or assignment as directed.

Organizational Alignment

  • Dealing with Internal and External customers to improve business profitability.
  • This position may be assigned to support a Client account relations role

Qualifications For Customer Care/ Sales Executive Job

  • Degree or Diploma in sales & marketing or Hospitality Management
  • 2-3 years experience in sales which should be in the hospitality industry
  • Those with a background in food & beverage or housekeeping will have an added advantage
  • Ability to work and contribute in a team
  • Proven ability to meet sales targets
  • Good presentation skills
  • Must be a strong “people person” with excellent communication skills; a positive, persuasive personality
  • Very aggressive and passionate.
  • Be very honest.
  • Competent computer and database skill.


   How to Apply


  • Cover Letter and a detailed CV are to be sent by email to [email protected] marking the subject as “2288”, Your Full name & Phone number e.g. 2288, Barack Obama, 07xxxxxxxxx. Deadline for receiving applications: 25th July 2016