Customer Care Representative Job at Nawiri

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Customer Care Representative Job at Nawiri, Kenya

Location:Nairobi
Nature of Job:Full Time

Summary
Our client a digital marketing company, is looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that the clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer Care Rep Job Responsibilities

  • Effectively manage large amounts of incoming chats and calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements for Customer Care Rep Job

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Diploma/ Degree in Sales and Marketing
  • Qualifications in Customer Care
  • Ability to marry both sales and marketing and customer service
  • Experience in Social Media marketing, Telesales, Customer Serviceor BPO

 

How to Apply

If you meet the above criteria send CV urgently to [email protected] Only the shortlisted candidates will be contacted.

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