We have an immediate need for Customer Care Specialists at our Nairobi office.
Savo Store is a dynamic, fast-paced, growing e-commerce and logistics company with operations in the United States and Kenya. We have a rapidly growing base of unique and loyal B2C and B2B customers. We are also expanding into other procurement and logistics related services with the goal of becoming a full service procurement and logistics company. We need to add personnel to our team in order to adequately serve the needs of our customers as well as enhance service delivery across all our services. A competitive salary will be offered for this position. There will be a probationary period of 3 months. There will be tremendous opportunities for growth for the successful candidates.
• Provide customer support via email and telephone for general questions about our company and our services.
• Assist callers by explaining to them how Savo Store works and the differences between our two main services.
• Help customers navigate our website and walk them through the process of placing an order with us.
• Update Payments in our internal order management system whenever payments are made by customers.
• Consistently follow up on promises and commitments made to customers in a timely manner.
• Assist customers by providing tracking information for processed orders.
• Assist in processing shipments received from our Courier Partners.
• Perform additional duties as required and or requested.
• 3 to 4 years proven customer service experience
• Self-starter, proactive and strong leadership skills
• Strong phone contact handling skills and active listening
• Strong email communication skills
• Excellent Written & Verbal English communication skills required
• Polite and quick in problem solving
• Familiarity with Microsoft Office – Word, Excel, Outlook, PowerPoint
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor’s degree preferred but not a must
If you believe you are the right fit for this position, kindly fill out the form below.
If you have any questions about our company or this job position, email us at [email protected].