Customer Service Agents job in Rwanda-October 2015

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DHL, the largest international Courier company in the Express courier sector wishes to recruit two Customer Service Agents for their Rwanda Office.

Closing date for receiving applications: 12th October 2015
Address to send application :
Country Manager
DHL Express Rwanda
Avenue de la Justice
P.O. Box 359
Kigali, Rwanda
PLEASE DELIVER APPLICATION AND MOTIVATION LETTER AT DHL SERVICE CENTER UTC BUILDING.

Application Format : CV and motivation letter

Job profile

Overall Responsibility
The Customer Service agent is responsible for answering customer calls and inquiries, ensure customers bookings are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services.

Responsibilities:
• Handling calls
• Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
• Ability to sell the DHL products and value added services.
Skills
1-3 years of experience in area of responsibility. Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function. Demonstrates basic knowledge of a technical or specialty area. Readily learns and applies new information/concepts in area of practice.

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