Customer Service Agents Jobs in Kenya


Customer Service Agents Job in Nairobi, Kenya

Location: Kibera
Industry: Telecommunication

Our client, a highly innovative telecom company, with a vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit Customer Service Agents

Customer Service Agent Job Duties & Responsibilities

  • Explain to customers company products and services
  • Ensure client details are well captured in the system or documentation
  • Make outbound calls and follow-ups on clients
  • Ensure our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan
  • Receive inbound client queries and resolving raised issues
  • Ensure standard operating procedures (SOPs) are adhered to in handling customers
  • Work closely with other departments in ensuring customer complaints are resolved in timely manner.
  • Prepare accurate Daily, Weekly, Monthly customer service reports

Requirements and qualifications for Customer Service Agent

  • Must be a resident of Kibera
  • At least a diploma / Certificate in business, communication or related course
  • At least 1 year experience in telemarketing or call Centre customer service environment
  • Understand the basics of handling customers
  • Strong interpersonal and communication skills


How to Apply

  • To apply, send your CV and cover letter only to [email protected] or before close of business 5th August, 2016.
  • Clearly indicate the position applied for and salary expectation on the subject line