Customer Service Assistant Jobs June 2016



Customer Service Assistant Job At Hotpoint Appliances, Kenya

The following vacancies are currently open for applications:

Job title: Customer Service Assistant
Department: Service Center
Reporting to: Service Center Manager
Job Location: Sarit Center

Customer Service Assistant Job Responsibilities

  • To answer all incoming service calls and tend to customer inquiries as part of the CIC Team
  • To attend to walk-in customers courteously and respectfully and to ensure overall 100% satisfaction with service offered
  • To ensure that ALL job-cards are opened and updated correctly with zero errors
  • To raise pro-formas accurately and seek approvals of same
  • To monitor RTAT compliance by managing the repair end date in its relation to the receipt date on ALL job-cards
  • To run relevant SPX reports, and compile data in relation to ready repaired units, quotations, returns, pending parts, etc to share with SVC Manager
  • Managing in-home repairs, the scheduling and pre-visit confirmations and the happy-calling of in-home customers 48 hours after the repair is concluded
  • To raise cash sale receipts and credit notes and to stand-in for CIC cashier when the need arises
  • Any other duties assigned

Qualifications For Customer Service Assistant Job

  • Minimum University Degree in related field.
  • Minimum 2 years’ experience in the same or related field
  • Good Customer Care skills
  • Good command in English


   How to Apply

   Click HERE to apply