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Customer Service Executive Job at Yandex Enterprises

Responsibilities for the Customer Service Executive Job

  • Receive visitors and guide them through the organization
  • Travel with the clients at all times
  • Keeps abreast of client’s needs in terms of travel documentation, type of clothing required etc
  • Keep customers satisfied and informed about the products or services offered
  • Assist in loading and offloading of client’s luggage
  • Attend to all the client’s travel needs and be the liaison between the client and other service providers e.g hotel, airline etc.
  • Answer customer questions and provide accurate information for all inquiries
  • Research, respond and resolve customer issues in a timely & efficient manner.
  • Deal with customer’s complaints
  • Escalate incidents and problems to the respective teams
  • Maintain customer records efficiently and organize the customer database for future reference.
  • Participate in the organization of events at the organization
  • Assist with administration activities.

Qualifications for the Customer Service Executive Job

  • Diploma in Business Management
  • 1 years experience in Customer service role.
  • Willing to go an extra mile to serve the customer
  • Excellent problem solving skills.
  • Excellent Communication skills, both oral and written
  • Must be Presentable and have an outgoing personality
  • Administrative writing and reporting skills
  • Ability to Proactively anticipate the client’s needs
  • Ability to multi-task and get things done to completion
  • A Team player with a positive attitude and good interpersonal and communication skills
  • Ambitious, hard working and creative, willing to see himself/herself first as the Client’s Assistant
  • Results oriented

How To Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to [email protected]/[email protected] latest by 5th July 2017

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