Customer Service Executives Job at MasterCard Kenya


Who is MasterCard?

We are the global technology company behind the world€™s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Leader, Customer Support

May lead less complex customer delivery projects in assigned market to ensure the achievement of project objectives, on-time delivery and revenue goals are met

Resolves and troubleshoots complex technical/business operational issues for customers

Maintains ownership and account updates on escalated tickets until the issue is resolved

Performs high level reviews for assigned accounts on a regular basis

Assists in the development of high quality business operational plans to facilitate partnership execution

Executes analytics and quantitative analysis to measure progress and success of initiatives

Equal Opportunity Employer
Requisition ID: R-35198

How to Apply

Submit your CV and Application online : Click Here