Customer Service Officer -Technical Products Jobs in Nairobi, Kenya
Industry: Technical Services
Report to: Sales Director
Salary: 30 – 40K
One of our clients is a leading provider in Technical equipment utilized in various sectors including material handling & lifting, construction, power generation, fire fighting among others. They seek to hire a well able Customer Service Officer.
The position serves as the first point of contact with customers and provides assistance to individuals by responding to routine questions; provision of general information, answering the customer care phone lines and performing general clerical duties.
Customer Service Job Duties & Responsibilities in Kenya
- Operates and manages the customer care telephone lines and email address.
- Resolves all customer queries within 24 hours.
- Records queries/complaints and ensures that they are passed on to the person concerned.
- Establishes excellent relationships with the customers.
How to Apply
Click here to apply