Customer Service Job in Kenya– Technical Products

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Customer Service Officer -Technical Products Jobs in Nairobi, Kenya
Industry: Technical Services
Location: Nairobi
Report to: Sales Director
Salary: 30 – 40K

One of our clients is a leading provider in Technical equipment utilized in various sectors including material handling & lifting, construction, power generation, fire fighting among others. They seek to hire a well able Customer Service Officer.

Role’s Summary:
The position serves as the first point of contact with customers and provides assistance to individuals by responding to routine questions; provision of general information, answering the customer care phone lines and performing general clerical duties.

Customer Service Job Duties & Responsibilities in Kenya

  • Operates and manages the customer care telephone lines and email address.
  • Resolves all customer queries within 24 hours.
  • Records queries/complaints and ensures that they are passed on to the person concerned.
  • Establishes excellent relationships with the customers.

 

How to Apply

Click here to apply

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