Customer Service Jobs – Business Banker – Nakivuubo at Stanbic Bank Uganda


Job Title: Business Banker – Nakivuubo (Customer Service Jobs)
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
Job ID: 13048

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Business Banker will provide a proactive business banking sales and service management function that will retain and grow a portfolio of SME customers by identifying and implementing value adding and specialized financial product solutions from a range of standard and/or customised offering for the Stanbic Bank Branch.

Key Duties and Responsibilities:
• Adhere to the service standards and provide excellent customer service
• Receive and verify customer documents for account opening, facilities, account amendments and any other customer instruction according to laid down procedure
• Adhere to the Sales High 5 standards
• The Business Bank will acquire new business relationships and accounts Grow the portfolio balance sheet as per set targets
• Manage the credit and operational risk in account opening and loan processing
• Responsible for managing the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
• Agree performance contract for the Account Support Officer and provide monthly performance feedback in order to maintain performance at required levels
• Coach /mentor and arrange training interventions for the Account Support Officer

Qualifications, Skills and Experience:
• The ideal candidates for the Stanbic Bank Business Banker Jobs should preferably hold Bachelor’s degrees in Business Studies or related fields from recognized universities
• The Business Banker should have a minimum of two years’ sales experience in branch banking
• Previous experience running a small business an added advantage
• Good working knowledge of the Business Banking value proposition
• Sound knowledge of bank products/services
• Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
• Detailed knowledge of service standards
• Working knowledge of the core banking system
• Knowledge of the risk management and credit principles
• Good knowledge and understanding of bank policy regarding product criteria, pricing, charges and interest rates
• Detailed understanding of financial statements

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Click Here to apply

Deadline: 2nd October, 2015