Customer Service Jobs. HRBP Solutions

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Customer Service Executive Job at HRBP Solutions

We are currently recruiting for our client in a leading HORTICULTURE company.

The Customer Service Executive will perform the following duties

Customer Service Job Key responsibilities:

  • Preparing the staff roster, weekly KPI (key Point Indicators) as per attached appendix for your team members
  • Overall team management as one for the common Goal
  • Efficient communication between customer service and clients
  • Physical check, Reconciliation and Maintenance Stock
  • Timely booking and updates to customers
  • Timely completion of work or assignments
  • airline bookings as per the laid down procedure
  • booking cancellations
  • present management reports as per schedule
  • informing internal stakeholders of flight plans and schedules on timeliaising with clearing agents on clearance and delivery of shipments at destination

Activities

  • Daily briefing in the morning with the team
  • Verifying previous days’ flight departures and uplifts
  • Receipt of space requests from the shippers
  • Load plan arrangements for daily operations
  • Online Bookings, e-bookings and Airline communications
  • Booking as appropriate
  • Booking Sheet Release
  • Pre- Alerts to the consignees
  • Trucking request and alerts to the Agents
  • Co-ordination between the Operations Coordinator on Duty
  • Post Advise and Scanning of all Export related Documents to the Consignee and Agent.
  • Must communicate relevant matters with concerned Departments
  • Flight Reports and weight and product analysis
  • Written Hand Over to Incoming Shift
  • preparation of duty roster and annual leave
  • weekly and monthly flight planning
  • identify and trouble shoot problem areas
  • analyze and ensure all system applications relevant to customer service in terms of processes and data bases are well maintained
  • ensure that the team is provided with clear guidance
  • report to the management on day to day planning of flights
  • provide functional and analytical support to the Operations Manager and the Business Development Manager in a proactive timely manner

Required Skills and qualifications for Customer Service Executive Job

  • A minimum of a college education at Diploma level and above in aviation /AIR CARGO
  • At least 3 year experience in a similar or equivalent position.

 

How to Apply

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to [email protected] before 30th August 2016 Indicate your current salary and notice period.

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