Customer Service Jobs in Kenya May 2016

136

To be a World Class Service Integrated Contact Centre.

Key Roles and Responsibilities

  • Service
  • To provide breakthrough one stop service in a consistent, professional manner – embracing our Brand Values (Responsive, Trustworthy, Creative, International and Courageous).
  • To achieve first call resolution.
  • To be effectively multilingual to better handle all inbound/outbound calls from Kenya and Uganda customers. (English, Kiswahili)
  • To improve and maintain the Bank’s No 1 position in quality services and ensure that Group and other Business service levels agreed for various services are met.
  • To provide prompt, accurate and courteous service ensuring to fulfill promises made to customers. Under-promise but over-deliver.

2 . Financial Performance

  • To support all Marketing related programs.
  • Intensify referrals for unsecured, credit cards, mortgages and wealth.
  • Forward SME referrals to SME team
  • To take all inbound sales calls.
  • To cross sell the bank’s products in the process of attending to customers.

Control and Risk Management

  • To accurately follow identification protocol before advising customer details.
  • To ensure to follow the Minimum Control Standards as per business requirement
  • To ensure to follow the Departmental Operating Instruction for all services and products handled at the Contact Centre.
  • To ensure that control lapses are identified in time and all significant risks are escalated to line management in time.
  • To ensure no reputation/legal risk through strict following of CDD and AML guidelines.

   How to Apply

   Submit your CV and Application online : Click Here

Loading...
SHARE