Customer Service Jobs in Uganda- Branch Manager – Hoima at Bank of Africa – Uganda Ltd. (BOA)


Job Title: Branch Manager – Hoima
Organisation: Bank of Africa – Uganda Ltd. (BOA)
Duty Station: Hoima, Uganda
Reports to: Regional Manager

About US:
Bank of Africa – Uganda Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 16 African countries and France, employing over 5,000 people.

Job Summary: The Branch Manager will oversee and manage the Hoima Branch in regard to Business Growth, Relationship Management, Customer Service, Operations and Risk in line with the strategies and policies of the Bank

Key Duties and Responsibilities:
• Responsible for managing the branch budget and design a branch business strategy, and guide all branch activities to support the achievement of Branch goals;
• Manage the Branch team in scanning and structuring the market so as to Identify business opportunities and drive market action to achieve business targets;
• Actively monitor and control the financial performance of the branch with the aim of growing branch earnings and profitability;
• The incumbent will prepare quality credit proposals in line with Bank policies for presentation to the credit committee and provide guidance and coaching for the branch team in acquiring quality credit business;
• Grow a culture of great service and quality relationship management in order to retain and develop customers and expand the Bank’s wallet-share through brand loyalty;
• Ensure branch-wide compliance with the Bank’s internal control framework and all other regulations, and oversee daily operations of the branch to foster operational efficiency in line with the regulations and policies of the Bank;
• The Branch monitor will also closely monitor the credit portfolio and support debt collection / recovery initiatives to minimize the portfolio-at-risk, non-performing assets and related losses;
• Prepare and submit regular branch reports to management;
• Manage, motivate and develop the Branch team through rigorous performance management, coaching, mentoring and learning interventions to create a capable team to deliver the Branch mission.

Qualifications, Skills and Experience:
• The ideal candidate should preferably hold a Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
• Possession of professional or post-graduate qualifications in Finance or Marketing or related fields are added advantage
• At least five years’ experience in Financial Business Development, with exposure to Operations
• Strong track record in Direct Selling, Sales Management and Relationship Management
• Detailed knowledge and understanding of the Bank’s policies, processes and procedures relating to business, operations, credit and business
• Working knowledge of the Bank’s business model, its strategy and all of its products and services
• Detailed knowledge and interpretation of industrial and national economic trends
• Business development / sales management skills
• Leadership and team management skills
• Customer centricity
• Business acumen and financial skills
• Good credit skills
• Excellent analytical skills
• Conflict resolution and problem solving skills
• Team player with interpersonal skills
• Networking skills and the ability to influence key people inside and outside the Bank
• Good presentation, verbal and written communication skills
• Ability to work under pressure, and exercise excellent judgment

How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

Click Here to apply