Customer Service Jobs Proctor & Allan

Reporting to the Sales & Distribution Manager, the following shall be the key roles:-

Responsibilities for the Customer Service Job

Customer Relationship Management

  • Efficient Complaints Handling; Track and maintain records for all the complaints received.
  • Give feedback in writing to customers for all the complaints raised; Analyse the complaints on a monthly basis and identify long-term solutions. Ensure clear communication when talking with the customers;

Efficient Order Processing

  • Include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork; Maintain proper records for all orders received; Speed of invoicing

Assisting in Sales -Confer with customers by telephone or in person in order to provide information about products and services; Selling the company’s products – provide product or service information to assist customers in making a decision about a product to buy; help generate sales leads. Efficient telesales

Market Returns– Efficient Returns Handling Procedure; Ensure that the returns procedure is adhered to at all times – approvals should be considered before bringing back the products. Handling Problems –customer inquiries & complaints in accordance with the company’s guidelines and policies; send customers their replacement products or reverse erroneous fees.

Education Requirements for the Customer Service Job

  • Education qualifications required: For acceptable performance the position requires a Diploma in Sales & Marketing, Customer Service or related.
  • Clean & Valid Driving licence (Classes B,C,E); Pass AA Driving Assessment Test
  • At least 3 years of experience in an FMCG environment and customer service department

Others Competencies Required

  • Good interpersonal skills
  • Coordinating and organizing ability
  • Active listening and attention to detail
  • Analytical skills
  • Negotiating Skills
  • Excellent selling skills
  • Assertive
  • Solution oriented

How to Apply

Do you have the above qualifications and are able to perform the indicated duties with minimum supervision? If yes, kindly send your application to [email protected] by Monday 21st November 2016