Customer Service Officer Job in Kenya

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Title: Customer Service Officer

Industry: Service

Salary:  30k – 45k

Our client is a fast growing moving company providing innovative moving solutions for local individual and corporate clients as well as international relocations.

They seek to hire a young vibrant like-minded, innovative and creative Customer Service Officer.

Responsibilities

  • Man the front office and ensure order in the office
  • Keep customers satisfied and informed about the products or services offered
  • Answer customer questions and provide accurate information for all inquiries
  • Research, respond and resolve customer issues in a timely & efficient manner.
  • Deal with customer’s complaints
  • Escalate incidents and problems to the respective teams
  • Send out marketing materials to existing and potential customers.
  • Maintain customer records efficiently and organize the customer database for future reference.
  • Receive visitors and guide them through the organization
  • Participate  in the organization of events at the organization
  • Assist with administration activities.

Qualifications

  • Diploma in Business Management
  • 1 years experience in Customer service / Administrative role.
  • Excellent problem solving skills.
  • Excellent Communication skills, both oral and written
  • Presentable and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A Team player with a positive attitude and good interpersonal and communication skills
  • Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
  • Results oriented

How to Apply

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Officer) to [email protected] before 7th February 2017.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted

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