Customer Service Officer Job Vacancies in Kenya


Customer Service Officer Job at a Manufacturing Company

Our client is a medium sized manufacturer of packaging material. They seek to hire a young vibrant, a problem solver and result oriented individual to fill the position of a Customer Service Officer

Industry: Manufacturing

Location: Nairobi
Salary: Competitive

Customer Service Officer Job Responsibilities:

  • To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
  • Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
  • Pro-actively engage with customer to identify risks, problems and potential opportunities.
  • Update & maintain customer records
  • To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
  • Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant  department, and resolved to customer’s satisfaction
  • Perform customer on-boarding  and quality check to ensure customer retention
  • Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
  • Mange customer document policy to ensure proper documentation for improved customer satisfaction.

Qualifications for Customer Service Officer Job:

  • Degree/Diploma in Business Management
  • At least 2 years’ experience in Customer service
  • Excellent problem solving skills.
  • Excellent Communication skills, both oral and written
  • Presentable and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A team player with a positive attitude and good interpersonal and communication skills
  • Ambitious, hardworking and creative,
  • Results oriented

How To Apply:
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Service Officer – Manufacturing) to [email protected] before 27th October 2017. Kindly indicate current/last salary on your CV.

N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.