Customer Service Outbound Team Leader Jobs Kilimall

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Customer Service Outbound Team Leader Jobs Kilimall

General Purpose

To oversee the Customer Service Outbound team members.Interact by phone with outside parties to solicit orders for goods or services, make appointments, collect information or conduct follow-up.

Responsibilities for the Customer Service Job

  • Contact businesses or private individuals by phone
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation
  • Describe products and services
  • Identify and overcome objections
  • Take the customer through the sales process
  • Obtain customer information
  • Obtain possible customer leads
  • Maintain customer/potential customer data bases
  • Follow up on initial contacts
  • Complete records of telephonic interactions, orders and accounts
  • Manage the Customer Service Outbound Team members

Qualifications for the Customer Service Job

  • High school diploma or equivalent
  • Proficient in relevant computer applications and call center systems
  • Good typing skills
  • Knowledge of sales principles and methods
  • Proven track record in sales
  • Required language skills

Key Competencies

  • Communication skills
  • Persuasiveness
  • Problem solving
  • Adaptability
  • Tenacious
  • Negotiation skills
  • Stress tolerance
  • High energy level

 

How to Apply

If you meet the above requirements and you want to join the fastest growing company in the world, please send your resume to the following addresses, by specifying the position on the e-mail subject, Customer Service Outbound Team Leader to the following contacts: [email protected]. Only shortlisted candidates will be contacted. Ensure you quote your current and expected salary. Interviews will start on 20th of November 2016.

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