Customer Service Rep Jobs. Duma Works


Customer Service Representative Job at Duma Works

Duma Works is recruiting a Customer Service Representative for our client; a leading provider of quality magazine and brochure printing.

General Summary

  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
  • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Co-ordinates the handling of difficult and/or unusual situations.

Customer Service Rep Job Responsibilities

  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
  • Facilitates the collection of competitive information in order to monitor business trends and opportunities.
  • Supports/participates in the organization’s Continuous Improvement Program.
  • Answers customer inquiries/communications as required.
  • Attends regular customer service departmental meetings.
  • Conducts follow up phone calls to survey respondents who have concerns or questions.
  • Direct requests and unresolved issues to the designated resource.\Manage customers’ database and accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Prepare and distribute customer activity reports.

Education & Experience for Customer Service Rep Job

  • High school diploma, general education degree or equivalent.
    knowledge of customer service principles and practices.
    knowledge of relevant computer applications.
    knowledge of administrative procedures.
    3 years experience in customer care

Key Competencies

  • Interpersonal skills and listening skills.
  • Communication skills – verbal and written.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and ordering.
  • Customer service orientation and stress tolerance.
  • Self motivated and adaptability skill.



   How to Apply


  • Cover letter (maximum 2 pages) and detailed CV are to be sent by email to [email protected] marking the subject as “2310”, Your Full name & Phone number e.g. 2310, Barack Obama, 07xxxxxxxxx. If you don’t follow these instructions, your application will not go through.
  • Deadline for receiving applications: 25th July 2016