Customer Service Representative Job at Cellulant

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  • Company: Reputable Institution
  • Location: Nairobi, Nairobi County, Kenya
  • State: Nairobi
  • Job type: Full-Time
  • Job category: Customer Service Jobs in Kenya

Customer Service Representative Job at Cellulant

The position holder will be responsible answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Customer Service Representative Job Responsibilities

  • answer calls and respond to emails
  • handle customer inquiries both telephonically and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

Qualifications For Customer Service Representative Job

  • College diploma or equivalent
  • proficient in relevant computer applications
  • required language proficiency
  • knowledge of customer service principles and practices
  • knowledge of call center telephony and technology
  • 2 years’ experience in a call center or customer service environment
  • good data entry and typing skills
  • knowledge of administration and clerical processes

Key Competencies

  • verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills
  • attention to detail
  • judgment
  • adaptability
  • team work
  • stress tolerance
  • resilience

 

How to Apply

Are you interested in this position and do you meet the minimum requirements? Apply by sending an e-mail with your CV and a convincing cover letter to [email protected] The deadline for application is 2nd September 2016.

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