Customer Service Representative Job in Kenya

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Our client, a global manufacturing company is seeking to recruit a Customer Service Representative to be based in Johannesburg, South Africa. The preferred candidate MUST be a South African National with prior work experience in the manufacturing sector processing export orders and a background in customer service and/or internal sales.

Key Responsibilities:

  • Compile an order in-take report and submit to the CSR Manager on a daily basis
    • Promote and sell the slow moving and warehouse 32 stock to customers
    • Liaise with the Operations and Dispatch staff to ensure that customer requirements are met.
    • Receive customer feedback and record the feedback on salesforce.com on a daily basis
    • Update customer price lists when price changes occur
    • Load customer orders on the MFGpro system to create a sales order
    • Create a job card based on the sales order
    • Liaise with the Finance department regarding customers that are on hold
    • Provide customers feedback in terms of urgent orders as well as materials that are out of stock

Qualifications:

  • Must have a Diploma in Customer Service/Sales/Marketing or related field.
    Must have above 2 years’ customer service experience in the manufacturing industry.
    Must be a holder of a Matric/Grade 12 Certificate.
    Must be fluent in written and spoken English.
    Must be detail oriented and possess good analytical skills
    Must be solution oriented and computer literate.
    Must be a South African National.
    Must be willing to work in Johannesburg, South Africa.

Click to apply

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