Customer Service Representative Job in Kenya



Experienced Sports Betting and gaming company looking for a Customer Service Representatives

Location : Nairobi
Dept : Commercial Department

Roles for the Customer Service Representative Job

  • As a customer service agent, respond to client’s queries and assisting in timely and most professional manner.
  • Managing incoming calls and customer queries provide appropriate solutions and alternatives within the time limits;
  • Following up with relevant department to ensure that agents shops are resolved to their satisfactions
  • Keep records of customer interactions, process customer accounts and write a report at the end of the shift
  • Resolves product or service problems by clarifying the customer’s complaint, selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
  • Maintain agent databases by updating contact emails, telephone numbers and contact names.

Customer Service Representative Job Requirements

  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters
  • Proven customer support experience or experience as a client service representative
    phone contact handling skills and active listening


How to Apply

Qualified candidates to send their CVs to [email protected] by 25th August 2017. Clearly indicate ‘Customer Service Representative’ on the subject of the email. Indicate your current and expected salary.