Customer Service Representative Jobs

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YOUR JOB

>        You address our clients’ questions with expertise and empathy by letter, e-mail and telephone. These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.

>        You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.

>        You give presentations at the client’s about the content and/or changes to their medical care package (always in consultation with the account manager and you manager).

>        You make sure that hospitals worldwide receive all necessary documents for a plan member’s admission within the best possible terms.

>        All of these tasks are performed in English or another language. You will be able to use all of these languages to the same extent as they are the languages of communication with our plan members.

>        You will frequently visit our clients in Ethiopia to be available for members with specific questions and to build up a relationship of trust with the contact persons of the organisations

Desired Skills and Experience

 YOUR PROFILE

>       You have a bachelor or master degree or equal through experience.

>       You have active knowledge of English and Amharic! Knowledge of an extra language is an asset.

>       You are strong in communication.

>       You are service-minded.

>       You  work accurately and you do not mind working with tight deadlines sometimes.

>       You have a strong sense of responsibility.

>       You can easily handle procedures regarding document verification.

>       You can easily work with several software applications simultaneously (PC, mainframe, multi…

   How to Apply

   Submit your CV and Application online : Click Here

 
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