Debt Collector Job


Job Description

Vacancy: Debt Collector

Location: Nairobi, Kenya
The duty of the Debt Collector is to primarily collect debts that are lying with the clients.


  • To provide a debt recovery service/system
  • Receive and make calls to customers in arrears to discuss payment options.
  • To comply with regulatory and Company policies at all times.
  • Advise and influence customers on the payment options for debt recovery.
  • Take responsibility for resolving disputes, ensuring that concerns are actioned correctly and all parties are notified.
  • Explain the terms of sale, credit or contract condition as appropriate.
  • Manage customers who are resistant by remaining polite, tactful, honest and firm.
  • Decide on the correct action when negotiating payments.
  • Complete any administrative tasks as required
  • Have the ability to relate to people from a variety of different backgrounds.
  • Be persuasive, persistent and self motivated.
  • Show empathy, assertiveness, tact and resilience.

Experience Required

  • Accounting background
  • Experience in accounts receivables
  • Proven experience in debt recovery
  • Good negotiation/objection handling skills

How to Apply

Only qualified candidates to send applications to