Dispatch Supervisor Job in Kenya




Our client, a well-established Family Owned Retail business in Building and Construction is looking to recruit a Dispatch Supervisor. The successful candidate MUST be required to handle services order, direct drivers, resolve service issues and resolve any new problem that may arise. He/she would be required to be outgoing, well-presentable and articulate. The position will require the individual to work Monday to Saturday full day from 8:00 a.m. to 4:00 p.m.

Key Responsibilities:

  • Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick-ups).
    • Ensure route completion via the driver check-in process.
    • Report driver performance issues or concerns to appropriate management for resolution.
    • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day.
    • Ensures same-day service on missed pick-ups by coordinating Driver movement in the field.
    • Records and documents information from Drivers and distributes to appropriate departments.
    • Communicates with maintenance shop personnel regarding emergency “road services”.
    • Provide backup supervisorial support for Route Supervisors.
    • Verify accuracy of documents and make changes or corrections as necessary.


  • Must have a minimum of diploma in Logistics & Supply.
    • Must have demonstrated a minimum of 2 years experiences working as a Dispatch Supervisor in a high paced environment.
    • Must be willing to work Monday to Saturday full day.
    • Must have a minimum of 2 years working with direct reports.
    • Candidates with experiences working in the Retail environment will have an added advantage.
    • Must naturally be outgoing and willing to work with people from different background.
    • Ability to multi-task and work under pressure while meeting strict deadlines.
    • Ability to work independently and problem solve.

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