Essilor Jobs in Kenya : Customer Care Executives

81

CUSTOMER SERVICE EXECUTIVE

Description

We seek to recruit a dynamic and results oriented individual to fill the position of customer service, for a leading optical establishment. The position is based in Nairobi, Kenya.

Details
The job holder MUST have a 5 years of experience as an customer service/administrative assistant in a mid-size establishment(s). Optical knowledgeable individuals will be highly considered.
The individual ensures that administrative systems in the office are conducted according to; all the company policies, client regulations, standard operating procedures and good business practice.
In addition, the person provides reception, secretarial, administrative and logistics support management to the The person will facilitate effective communication between the Office and its key clients and partners.

Qualifications and experience:

A minimum of three (3) years relevant experience and a Higher Diploma in Administration, or Customer service, office management or Secretarial studies;
Additional qualification in office management, business management preferred.
Experience in logistics management,
Familiarity with OPTICAL/MEDICAL fields is an added plus.

Operational Roles and Responsibilities

  • Receive and handle telephone enquiries to ensure members are satisfied on the first call
  • Support in the generation of sales leads through their interaction with clients
  • Inform clients about the company’s portfolio and understand our products well
  • Assist members with completing documentation as may be required
  • Keep in touch with all clients to monitor changes, need for new products from the market
  • Compile feedback/complaints in report form and share with the management
  • Ensure provision of quality service to customers
  • Participate in implementing customer care policies and standards
  • Participate in developing guidelines and standards for improving customer handling programs
  • Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
  • Support in the generation of sales leads through their interaction with customers
  • Consult with customers about their product or service needs and requirements.
  • Keep in touch with all customers to monitor changes, need for new products from the market.
  • Compile feedback/complaints in report form and share with the management

Professional Skills

  • Basic Optical Knowledge
  • Excellent telemarketer
  • Composed and high level maturity
  • Excellent Presentation skills & Communication skills
  • Excellent in written English, and fluent in spoken English
  • Apt Computer knowledge

Competencies (Behaviours)

Friendly, presentable, excellent organizational skills, Confidence, Apt people skills, brilliant memory and time conscious.

How to Apply

How to Apply
Applications should be sent not later than 30th September 2015 COB to [email protected] Applicants are also requested to state their current and expected salary in their applications.

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