fhi360 Job Vacancy : IT User Support Intern


Job Description

About FHI 360:

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology — creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories. We are currently seeking qualified candidates for the position of: IT User Support Intern


To serve as liaison between Information Technology Department and the end user on issues related to desktop computers, laptops, mobile devices, printers, peripherals, network connectivity and remote access.

Job Summary / Responsibilities:

Key Responsibilities:

Assist FHI 360 users with desktop support including basic to intermediate troubleshooting PC hardware, software, printers, peripherals, network connectivity and etc.
Assist with accurate, timely and creative solutions to end user computer and networking problems of moderate nature to ensure client productivity.
Perform restorative and maintenance actions locally and remotely to resolve client problems.
Performs other duties as assigned.

Respond to calls on the IT Service Desk telephone extensions and emails and maintain accurate information in the tracking system.
Obtain appropriate information and documentation necessary to assist in handling FHI user requests.
Assist users in FHI 360 network environments and remote access.
Perform software installations on FHI 360 computers and configure applications as specified.
Assist in supporting and training FHI 360 users of online communication services and client hardware and software operating environments.
Perform Hardware diagnostics, support on PC, Laptop, mobile devices printer and other peripherals; also may have to contact with contract support, manufactures, or vendors.

Expertise and Complexity:
Basic knowledge of Microsoft Office, Microsoft Windows operating systems, mobile softwares, network connectivity, general PC software / hardware and peripherals.
Ability to research, understand and trouble-shoot new PC hardware / software, operating systems, applications, basic networking,
Knowledge and practical experience in the use and application of popular personal computer software and communication packages.
Interact with diplomacy and tact and follow-up on requests in an efficient manner.
Ability to communicate technical information clearly and concisely to non-technical users.
Report to supervisor on variances and status on regular basis.

Type and Nature of Contacts:

Routine interaction with others, resolve problem situations with tact.

Working Conditions and Physical Requirements:

Usual office working conditions; occasionally lift up to 50 pounds.

Bachelor’s degree in Information Technology, BIT, Computer Science or other relevant field
Other Certifications such as MCP, A+, N+, CCNA, ITIL is an added advantage.

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

We offer competitive compensation and an outstanding benefit package. Please clickto visit FHI 360’s Career Center for a list of all open positions.

FHI 360 is anFHI 360 is committed to providing equal employment opportunity without regard to race, color, religion, sex, gender identity, sexual orientation, national or ethnic origin, age, disability or status as a veteran with respect to policies, programs, or activities.

Job ID: 15843
Job Function: Information Solutions & Services
# of Openings Remaining: 1
Job Locations: Kenya-Nairobi

How to Apply

Submit your CV and Application online : Click Here