Finance Job Vacancies in Kenya

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A leading financial institution in Kenya wishes to strengthen its team through the recruitment of highly competent individuals to fill the following positions within the organization and its Branches.
The sought after individuals must have excellent work ethics, be result oriented and team players.
 
FOSA Manager
Reporting to the Head of Operations, the FOSA Managers will be responsible for the overall performance and routine running of the FOSAs as set by the institution.
The successful candidate will have excellent knowledge of FOSA / Banking policies, procedures and services, credit principles, passion for customer service, sales and administration.

 

Key deliverables of the job include:
 
Customer Service
  • Ensuring that members are handled in a professional, efficient and effective manner and that information is provided to all members and visitors in a timely and correct manner.
Business Development
  • Proactive recruitment of new members and aggressive marketing of the institution’s products to new! existing members to meet business targets.
People Management
  • Ensure that the right people are placed in the right positions in order to reduce workload, overtime and staff turnover.
  • Effectively plan and conduct formal and on the job trainings to ensure that sufficient expertise is available to ensure work performance, sufficient knowledge of staff and their duties to conduct effective performance evaluations in accordance with the institutions guidelines.
Credit Administration
  • Effective administrative management of the loan facilities in compliance with the institution’s loan policy and procedures.
Administration Support
  • Provide efficient management of the frontline service areas and the back office areas, to provide excellent customer service through the direct frontline, ensure proper cash control in the Teller and Cash Asset areas and ensure proper indirect support at the administration areas.
Security Management
  • Effective and efficient administration and management of the branch in compliance with the institution’s rules and regulations to minimise risk to the organisation.
Academic and Professional Qualifications:
  • A Degree in Accounting / Business Management / Co-operative Management / Banking or related field.
  • CPA (K), ACCA or ACA will be an added advantage.
Qualifications and Experience:
  • A diploma in Communications, Business Administration, Co-operative Management or related field.
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Computer literate
  • At least two years working experience in customer service.
Customer Service Executives
 
Reporting to the FOSA Operations officer, the successful Customer Service Executives will be responsible for ensuring that members visiting the organization are accorded exemplary customer service with all their queries and needs being attended to in an efficient, effective and polite manner.  
Responsibilities will include:
  • Working diligently with other team members to ensure the provision of excellent customer service to all Branch Officials, members and the general public visiting the FOSA.
  • Attending to Branch Officials, members and the general public’s queries verbally or in writing.
  • First point of handling and resolving of all complaints within the FOSA.
  • Escalation and follow up of members’ issues.
  • Account opening for new members.
  • Providing members and potential members with product and service information.
  • Ensuring FOSA compliance with the Customer Service Charter.
Qualifications and Experience:
  • A diploma in Communications, Business Administration, Co-operative Management or related field.
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Computer literate
  • At least two years working experience in customer service.
Previous relevant work experience required.
Must have worked as a Customer Service Executive for at least three years.

How to Apply

Applications for the above vacancies should be received on or before Wednesday 6th April, 2016 through the following address:
DN/A 1909 P.O. Box 49010 – 00100 GPO Nairobi
Please Note
Only shortlisted candidates will be contacted.
Canvasing will lead to automatic disqualification.
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