Front Office Manager Admin Jobs at Hilton Hotels & Resorts Uganda


Job Title: Front Office Manager
Organisation: Hilton Hotels & Resorts
Duty Station: Kampala, Uganda
Job Number: HOT01ZUC

About Hilton Hotels & Resorts:
Hilton Hotels & Resorts is an international chain of full service hotels and resorts and the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of the company’s flagship brands and one of the largest hotel brands in the world. The company places marketing emphasis on both business travel and leisure travel with locations in major city centers, near airports, convention centers, and a number of vacation resorts and leisure-oriented hotels in popular vacation destinations around the world.

Job Summary: The Front Office Manager will support the Hilton Hotels and Resorts by overseeing the Front Office Team to ensure that team members are prepared and well-informed to deliver an exceptional guest experience from check-in through to check-out. The Front Office Manager is responsible for managing the first impressions of our Guests.

Key Duties and Responsibilities:
• Manage the entire Front Office operation to maintain high standards
• The incumbent will evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure Regular Guests and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty program
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Actively monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current and up to date knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor and maintain staffing levels to meet business demands
• Carry out monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Work in accordance with policies and procedures when working with front of house equipment and property management systems
• Support other departments, as necessary

Qualifications, Skills and Experience:
• The ideal candidate should preferably hold a degree or diploma in Hotel Management or equivalent
• The Front Office Manager should possess prior supervisory and/or management experience in Front Office within the hotel/leisure/retail sector
• Prior experience of managing and developing people
• Past exposure and experience of managing a department and Profit & Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Possess the ability to work on your own and as part of a team
• Familiarity with Property Management Systems is an added advantage

Job Benefits: Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

How to Apply:
All suitably qualified and interested candidates who wish to join one of the world’s leading hotel and resort brands, Hilton Hotels & Resorts, should apply online by clicking on the web link below.

Click Here to apply