Hotel Guest Relations Supervisor, Front Desk Agents and Restaurant Supervisor Job -September 2015

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Vacancies in Hospitality: Trianum Hospitality is preparing to open an apartment hotel located in Kisumu and to fill some of the positions that are required in the properties in Nairobi.

We are seeking to fill the following vacancies:

Guest Relations / FO Supervisor

1 Position

Reporting to the General Manager this key role is responsible for:
Supervision and control of all Front of House areas to the standards laid down by the company
Ensuring adherence to policy and procedures regarding the efficient check-in/check-out of guests promptly and courteously
Maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
Supervision receptionists and cleaners within the reception area.
Desired Skills Qualifications

  • Front Office Certification from Kenya Utalii College or other recognized institution /Degree in Hotel Management
  • 3- 5 years experience in a supervisory role in the Front Office Department
  • Excellent written & spoken English, interpersonal skills and presentation skills
  • Proficiency in MS Office suite, experience with HIS(Hotel Information System)

Front Desk Agents / Night Receptionists

4 Positions

  • Reporting to the Front Office Supervisor this role is responsible for the following:
  • Receiving guests to the hotel and maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
  • Answering incoming telephone calls and directing the same to the appropriate department or office
  • Ensuring all reservations from sales are correctly entered into the system and communicated to Housekeeping, Front Office, Accounts and all other relevant departments

Desired Skills/Qualifications

  • Front Office Certification from Kenya Utalii College or other recognized institution /Degree in Hotel Management
  • 3- 5 years experience in a supervisory or management role in the Front Office Department
  • Excellent written & spoken English, interpersonal skills and presentation skills
  • Proficiency in MS Office suite, experience with HIS(Hotel Information System)

Restaurant Supervisor

1 Position

This role reports to the General Manager and shall be responsible for managing smooth, efficient food and beverage operations, maintaining a high customer satisfaction, paying attention to achieving sales targets with a good level of cost control.
Other duties include:

  • Responsible for scheduling staff work hours, shifts, induction of new employees and to complete job charts and appraisals for F&B Staff
  • Carry out monthly customer care reviews to ensure all procedures are reviewed against reports and necessary action implemented.
  • To maintain all areas of the restaurant to appropriate sanitation standards regularly review the operation standards and update the F&B service team. Ensure all Food and Beverage Service staff are knowledgeable of available products.
  • To forward plan for restaurant activities / events and ensure table appointments, including flower arrangements, are impeccable, and all stations have their correct mis-en-place
  • To control food and beverage stocks in line with budget costs and ensure labor costs are in line with forecasted revenues and budget
  • To maintain all control procedures – support F&B controller at month end with stocktaking and supply with all relevant information.
  • Carry out monthly audits for hygiene/maintenance and health and safety.

Desired Skills / Qualifications

  • A degree or diploma in Food & Beverage Service hotel management from a reputable organization
  • 3 to 5 years experience in a supervisory or management role in the F&B department of a large hotel or resort preferred
  • Knowledge in restaurant / bar operations and menu preparations
  • Highly organized, attentive to detail with good interpersonal skills
  • Excellent written and spoken English.
  • Proficiency in Micros, SunSystems, MS Office Suite and hotel operating computer systems.

How to Apply

Please send you application letter indicating your suitability to this role, together with a copy of your updated resume, your current salary and benefits package to [email protected]

Interviews will be held in Kisumu for the Kisumu based positions.
Please ensure that you indicate the position title in the Subject line of the email.
Only shortlisted candidates will be contacted.

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