Hotel Receptionist Job Vacancy in Kenya

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We are a Star rated Hotel looking to hire a Receptionist.
The purpose of the Job is to deliver friendly, efficient customer service in order to create a warm and welcoming atmosphere for the guests; to ensure they experience maximum comfort and satisfaction, with the key aim of retaining and attracting new customers.
Duties & Responsibilities
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answering inquires over the phone.
• Monitors and ensures that all reservations are input into the system promptly and accurately.
• Monitors and reviews regularly the room and rates availability, hotel status, close-out dates and overbooking situation.
• Extends full cooperation within and between other departments.
• Builds good relationships and rapport with guests to make them feel comfortable.
• Assist in dealing with customer complaints in an effective and courteous manner,
• providing or seeking solutions as quickly as possible to protect the image of the hotel.
• Informs / calls the attention of the manager for situations like: overbooking, system failure and other critical cases.
• Observes and Maintains Reservations and Rooms & Guest Services systems, procedures, company standards and policies.
• Assists in keeping the hotel reception area clean and tidy at all times
• Assists in Rooms & Guest Services functions as needed.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• Regularly updates data system for contracts, rates and agreements, guest/client information and other important information.
• Maintains accurate records of data essential to future business plans.
• Generates monthly reports required by the management and owners.
• Is familiar with the emergency procedures of the hotel.
• Knowledgeable in hotel and guest room facilities/services.
• Observes and ensures that proper telephone manners are maintained at all times.
• Monitors and coordinates group reservation activities with the relevant departments.
• Follows up tentative bookings and updates reservation status.
• Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy.
• Any other duty assigned.
Desired Qualifications & Skills
• Diploma in Hotel and Catering Management/ Front Office and Hotel Reservations/ Receptionist Techniques or its equivalent.
• At least 2 years relevant experience in a similar capacity preferably in a 5 star hotel.
• Exhibit excellent knowledge of customer service.
• Proficiency in English (verbal & written), is essential.
• Courteous and friendly attitude
• Be helpful and go out of your way to help customers
• Possess professional disposition with excellent communication and interpersonal skills.
How to Apply
Qualified candidates to forward their Resumes to [email protected]

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